Warranty & Returns Policy

Warranty

Touchfusion ensures all products dispatched, if new are fully inspected, and if used they are
fully tested to our ability prior to dispatch. We can also guarantee appropriate secure packaging
with enough bubble wraps where required.
Furthermore, we take photos of the packed product(s) prior to dispatch, which will be stored
if in the unlikely event a claim is required regarding loss or damage caused while in transit.

Please note warranty and returns will be void instantly if any of identification methods
mentioned are removed or tampered with, i.e. the removal of labels.

Returns Policy

Can I return?
Yes, if you wish to return an item for any reason this should be reported
to us at the earliest convenience or within a maximum of 5 working days from the delivery date.
If we receive no communication from you within 5 working days of delivery,
regarding any problems with the product(s) or you simply no longer require the product(s)
you are deemed to have received the product(s) in full working order and with no problems.

Parts advertised for ‘spares & repairs’ are sold with no warranty and are not covered in our returns policy.

The returning product(s)
The product(s) should be returned in the same condition it was dispatched with all packaging
and documentation, for assessment and inspection. If the product(s) you purchased
were new and in sealed packaging these packets must remain sealed and unused,
otherwise the return may be refused or handling fees applied to any refunded amount.

It should be noted we are within our rights to void a claim for warranty cover or
refuse the return of a product if the product is damaged by buyer malfunctioned installation or wrong use.

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